ORDER INFORMATION
Frequently Asked Questions | PRINTFY 3D
Answers about made-to-order printing, delivery, payments and custom orders.
Are products made to order?
Yes. Catalog products are printed after you order. Custom orders are priced separately after the idea, size and materials are reviewed.
How long does printing take?
Ready-made catalog pieces typically take 24–72 hours to print. Custom orders may take longer depending on complexity; an estimated timeline is shared when the order is confirmed.
How do I send an STL file?
Submit the custom request form, then send an STL file, photos or sketches on WhatsApp. The custom quote form accepts STL, 3MF, OBJ, JPG, PNG and PDF files up to 5 MB; you can also send files through WhatsApp.
How do custom orders work?
Describe the item and approximate size in the request form, then send reference files on WhatsApp. PRINTFY 3D reviews the idea, size and materials, quotes in EGP and confirms details for approval before printing.
What payment methods are available?
Cash on delivery requires a 50% deposit only for custom orders or product totals above EGP 300; otherwise the full product total is due on delivery. Full payment through InstaPay is also available.
Do you deliver across Egypt?
Yes. Delivery is available across Egypt. The delivery fee is charged separately and confirmed based on location.
What material do you use?
Current product records list PLA where material is specified. If strength, flexibility, or heat resistance matters, ask us about the specific product before ordering; suitability depends on its design.
Can I request a color?
Include your preferred color in the custom request form. Color and material details are confirmed with your order.
Can I order a personalized name gift?
Yes. Name keychains and name stands can be personalized. Confirm the spelling and design before production.
What if my item arrives damaged or defective?
Contact PRINTFY 3D with photos within 3 days of delivery so the case can be reviewed. A free reprint or refund may be offered depending on the situation.
Can I return a custom or personalized order?
Custom and personalized items generally cannot be returned or refunded once production has started, except when damaged, defective or incorrect.
Can I place a bulk order?
Contact PRINTFY 3D with the items and quantities you have in mind to discuss a bulk or wholesale request.